FAQs

Frequently Asked Questions

Q:Do you take personal checks?
A:Sorry, no personal checks. Paypal is preferred. M.O.’s are ok.

Q:What is your return policy?
A:If the wrong item was sent OR if you have a question PLEASE contact us right away. I do offer refunds within 3 days of getting your order if you sent the order back to me. I can also do trade-ins.

Q:Do you combine shipping?
A:YES! Combined shipping, the more you buy the more you save! International orders ALSO can combine orders and save on shipping.

Q:When can I expect my order to arrive?
A:I ship out orders the same day or the next couple days if I miss the postman. No mail pickup on Sunday. Shipping time for the USPS, West coast 3-5 days. East coast 3-7 days. Isolated parts of the US can take even longer. Please Don’t hesitate to email me about your order.

Q:What about Canada and Mexico?
A:Yes, we will ship to you! Western Canada shipping time 3-7 days. Eastern Canada 7-14 days. Some spots in the north east like QUEBEC take even longer! i don’t know why it takes so long. Mexico – same thing. Please contact me with any questions.

Q:Do you ship internationally?
A:YES! Please include your complete address, it helps to also add your phone number it seems. ITALY, AUSTRALIA and to the other nations know for difficult shipping. I WILL SHIP to you and HAVE shipped to many happy customers BUT it may take 2 to 4 weeks.

Q:How big are the pins? Do you make bigger pins?
A:One inch round/25 millimeter. The size of a .25 cent quarter. I also have 2.25 inch buttons, magnets and pocket mirrors.

Q:Are the pins vintage or new?
A:All pinback buttons are BRAND NEW. HANDMADE! Very Clean and Professional looking. Bright, crisp, clear images on a solid, sturdy, one inch pinback button. The enamel pins are also new.

Q:Can I buy just one pin from a set?
A:Sorry- pins are sold as a set. BUT if you are interested in more than 50 of the same pin design, please feel free to contact me. I have a store listing for 50 custom buttons.

Q:I have a pin idea- can you do a pin for me?
A:Some of my best pins were customer requests. Please feel free to give me a suggestion or request.

Q:It’s been 2 weeks where is my order?
A:Sometimes, very rarely, orders get returned to me for some reason. If you are wondering what happened PLEASE contact me right away to fix it.

Your question not answered here? Contact Orange Dracula!

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